Terms & Conditions – NOVA21 Agency

Last updated: 23 June 2025

These Terms & Conditions (“Terms”) govern your access to and use of the website nova21agency.com and our related services (collectively, the “Services”), operated by Mape Ecom Pty Ltd (ABN 47 660 239 903) trading as NOVA21 Agency (“we”, “us”, “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts in Australia.

2. Your Account

You may need to register for an account to access some Services.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us of any unauthorised use.

3. Our Services

We may provide services such as marketing automation, reputation management, integration support, analytics, and other related functionality as described on our website.

4. Payments & Fees

Fees are as described on our website or in individual order forms.
Payments are due as specified, typically via credit card or other agreed methods.
Late payments may incur interest at 2% per month or the maximum rate permitted by law.

5. Intellectual Property

All rights, titles and interests in our Services, content, trademarks and software are owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your internal purposes only.

6. User Conduct

You must not:

Use the Services unlawfully or for malicious purposes.
Attempt to access or interfere with other users' accounts or the Services.
Upload harmful code (e.g. malware, viruses).

7. Content You Provide

By submitting content (text, images, data), you grant us a worldwide, royalty-free licence to use, store, reproduce, and modify it to provide the Services. You represent that you have the rights needed to do this.

8. Third‑Party Links

Our Services may include links to third-party websites or services. We are not responsible for their content or privacy practices.

9. Modifications & Interruptions

We reserve the right to modify, suspend or discontinue parts of the Services at any time, with or without notice. We will not be liable for any loss or damage resulting from such actions.

10. Privacy

Our Privacy Policy (link) explains how we collect, use and share your personal information and protect your privacy when you use the Services.

11. Termination

We may suspend or terminate your access if you breach these Terms or misuse the Services.
On termination, your rights to use the Services end immediately. Fees paid are non-refundable.

12. Disclaimers & Limitations of Liability

To the maximum extent permitted by law, we provide the Services “as is” and disclaim all warranties. We are not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid in the 12 months preceding any claim.

13. Indemnity

You agree to indemnify and hold harmless NOVA21 Agency, its officers and employees against losses arising from your breach of these Terms or misuse of the Services.