Privacy Policy

Last updated: 23 June 2025

This Privacy Policy outlines how NOVA21 Agency (operated by Mape Ecom Pty Ltd, ABN [insert ABN], “we”, “our”, or “us”) collects, stores, uses, and discloses your personal information when you use our services, website, or otherwise interact with us.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Scope of This Policy

This policy applies to personal information we collect through:

Our website: https://nova21agency.com
Contact via email, phone or online forms
Your use of our services or interactions with us as a customer, supplier, or business partner

It is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

a. Information you provide directly:

Your name, email address, phone number
Billing and postal address
Company name and ABN (if applicable)
Other details provided when contacting us, registering an account, or using our services

b. Information collected automatically:

We may collect technical data such as:

IP address, browser type, operating system
Pages viewed and time spent on the website
Device identifiers and diagnostic data

c. Information from third parties:

If you interact with us via services such as Google, Facebook, or LinkedIn, we may receive basic profile information in line with your privacy settings.

d. Sensitive information:

We do not intentionally collect sensitive personal information. If we do, it will be handled in accordance with applicable laws and with your consent where required.

3. How We Use Your Information

We use personal information to:

Provide and manage access to our services and website
Communicate with you, including responding to enquiries
Process transactions and send invoices or receipts
Improve our website and service functionality
Send promotional emails, if you have opted in
Detect and prevent fraud or unauthorised access
Comply with legal obligations

We only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

4. Sharing and Disclosure

We may share your information with:

Service providers (e.g. hosting, analytics, payment processors)
Business partners, affiliates, or contractors
Authorities or regulators where required by law
Other organisations in the event of a business restructure
Third parties where you have given consent

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session state and remember your preferences
Analyse website traffic and improve performance
Support marketing efforts

You can manage cookies in your browser settings. Disabling them may affect site functionality.

6. Data Storage and Transfers

Your data may be stored in Australia or overseas by trusted third-party providers. We take reasonable steps to ensure any international transfers comply with privacy laws and that your data is protected.

7. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Data no longer needed is securely deleted or anonymised.

8. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Withdraw consent for marketing communications
Make a privacy complaint

To exercise your rights, please contact us using the details at the end of this policy.

9. Security

We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. However, no internet transmission is completely secure.

10. Children's Privacy

Our services are not directed at children under 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a revised date. Please review this page periodically for updates.